Privacy Policy for Altin

Effective date: August 24, 2025

Altin (“we,” “us,” or “our”) operates the website https://altinjewelry.com/ and the Altin mobile application (the “Service”). This privacy policy explains how we collect, use, and protect your personal information when you use our website or app.

Information We Collect

We only collect information that is necessary for the safe operation of our jewelry rental and delivery service:

Name and Email – to create and manage your account.
Mobile Number – required to confirm bookings, provide delivery updates, and contact you if there are issues with your order.
Address – required for delivery and collection of jewelry items.
Emirates ID (front and back) – required for identity verification, fraud prevention, and to comply with local regulations for high-value jewelry rentals.

This information is collected only with your full knowledge and consent during the registration or booking process. You may browse our app without registering, but personal information is required when you wish to rent jewelry or request delivery.

How We Use Your Information

To verify your identity before processing rentals.
To arrange and complete deliveries and collections of jewelry.
To communicate important updates about your bookings and rentals.
To comply with applicable laws and regulations in the UAE.

We do not use your data for advertising purposes and we do not sell your information to third parties.

Storage and Security of Data

We take the security of your information seriously. Sensitive information such as Emirates ID copies is stored securely, encrypted where applicable, and only accessible to authorized personnel for the purposes described above.

We retain personal data only for as long as necessary to provide our service and comply with legal obligations. Once no longer needed, data is securely deleted.

Sharing of Information

We do not sell or rent your personal information. We may share information only with:

Trusted service providers necessary to operate our Service (e.g., delivery partners).
Government authorities, if required by law or legal process.
With your explicit consent, for any purpose outside of the above.

Your Rights and Choices

You may request access, correction, or deletion of your information at any time by contacting us.
You may choose not to provide personal information, but this may limit your ability to rent or receive jewelry deliveries.
You may withdraw consent at any time; however, this may affect the ability to use our Service.

Children’s Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a minor, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: info@altinjewelry.com
Phone/WhatsApp: +971 58 629 4264
Office Address: Altin Gold Trading LLC, Office 1601, Al Moosa Tower 1, DIFC, Sheikh Zayed Road, Dubai, United Arab Emirates